The Office of the Public Service Commissioner (OPSC) presented to NES the results of its Public Sector Leadership Survey conducted in October 2022. All 21 of the Rarotonga-based staff at NES completed the survey, however 9 of the Pa Enua staff did not complete the Survey. This resulted in a 70% participation rate.
NES will work on appropriate methods to ensure its Pa Enua staff complete the next leadership survey.
The purpose of this survey was to measure the effectiveness of the agencies’ leadership and management based on the feedback from its employees. It measured the engagement of NES staff in respect to the Cook Islands public service values; honesty, impartiality, service, transparency, accountability, respect, effectiveness and efficiency. Results of all Government agencies are available on the OPSC website.
For the NES results, Transparency was the highest rated value at 81%, while at the other end of the scale, Service rated 52%. NES management rated below the sector average on Honesty, Service, Accountability and Respect. However rated higher than public service average on Impartiality, Transparency, Effectiveness and Efficiency.
NES management rated below the sector average on Honesty, Service, Accountability and Respect. However rated higher than public service average on Impartiality, Transparency, Effectiveness and Efficiency.
85% of NES participants selected Always or Frequently when asked whether management took responsibility for their actions, while 81% selected the same when asked if they trust their manager enough to talk to them about a problem.
Halatoa Fua, NES director stated ‘NES is grateful for the OPSC Leadership Survey as it measures the effectiveness of the strategies implemented for governance and organisational change. Whilst the survey shows that NES is achieving effectiveness and efficiencies from its strategies set, I acknowledge the areas that NES Management need to work on like communication, training and development and strong focus on the Pa Enua. I also thank the NES team for stepping up to some of the challenges that will help us achieve organisational excellence. We thank OPSC for this excellent initiative and we look forward to the 2023 survey.’
Click here to view the results of the OPSC Leadership Survey for NES